Refund policy

Return & Refund Policy

At Masakali, we strive to ensure that every order meets your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Window

We accept eligible return requests within 7 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unwashed, and unworn.
  • All original tags, labels, and packaging must be intact.
  • The product must be free from stains, perfume, deodorant marks, alterations, damage, or any signs of use.
  • The return request must be submitted within 7 days of delivery.

Important: A return processing fee of ₹100 per item must be paid before the return request can be approved and processed.

How to Request a Return

You can submit your return request through our Return Portal.

Once your return request is approved, you will receive further instructions regarding the return process.

For assistance, please contact us at care@masakali.co.

Return Approval & Quality Check

All returned products are subject to a quality inspection after they are received by us.

Masakali reserves the right to reject a return if:

  • The item shows signs of use, washing, damage, or alteration.
  • Original tags, labels, or packaging are missing.
  • The return request is submitted after the 7-day return period.
  • The returned product does not meet our return eligibility requirements.

If a returned product fails our quality inspection, Store Credit will not be issued.

IMPORTANT: ALL PRODUCTS PURCHASED UNDER A BOGO (BUY TWO GET ONE) OFFER OR ANY SIMILAR BUY-TWO-GET-ONE PROMOTIONAL SALE ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN, EXCHANGE, REFUND, OR STORE CREDIT, EXCEPT IN CASES OF DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS AS REQUIRED UNDER APPLICABLE LAW.


Refund Method

We currently do not offer refunds to the original payment method for eligible returns.

Once your returned item has been received and successfully passes our quality inspection, you will receive Store Credit equivalent to the value of the eligible returned product, subject to the terms of this policy.

This does not affect any rights or remedies available to you under applicable consumer protection laws in cases involving defective, damaged, incorrect, or otherwise non-conforming products.

Store Credit

Store Credit:

  • Will be issued via email.
  • Can be used toward future purchases on Masakali.co.
  • Cannot be redeemed or exchanged for cash.
  • Cannot be transferred to another customer.
  • Does not include non-refundable shipping charges or applicable return processing fees.

Non-Returnable Items

The following items are not eligible for return or exchange, except where otherwise required by applicable law:

  • Sale items.
  • Clearance items.
  • Products marked as “Final Sale.”
  • Gift cards.
  • Accessories, where applicable.
  • Items returned in used, washed, damaged, stained, or altered condition.
  • Items without their original tags, labels, or packaging.

Products purchased during promotional campaigns or using discounts may also be designated as non-returnable where this condition is clearly communicated at the time of purchase.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at care@masakali.co.

Please provide:

  • Your order number.
  • Clear photos of the product received.
  • Clear photos of the packaging.
  • Details of the issue.

Our team will review the information provided and offer an appropriate resolution in accordance with applicable law and the circumstances of the order.

Cancellation Policy

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled. If eligible, you may request a return after delivery in accordance with this Return & Refund Policy.

Shipping Charges

Original shipping charges are non-refundable, except where otherwise required by applicable law.

Any shipping charges paid when placing the order will not be included in the Store Credit issued for an eligible return.

Governing Law & Jurisdiction

This Return & Refund Policy and transactions made through Masakali.co shall be governed by the laws of India.

Subject to applicable consumer protection laws and other mandatory statutory rights, any dispute arising out of or in connection with purchases made through Masakali.co shall be subject to the jurisdiction of the competent courts at Surat, Gujarat, India.

Contact Us

For any questions regarding returns, refunds, Store Credit, or your order, please contact:

Email: care@masakali.co

We appreciate your trust in Masakali and thank you for shopping with us.